FAQs

Please see below for a list of our most frequently asked questions

Quality Assurance Review (QAR)

How can I access QAR resources for my upcoming review?All of the QAR resources are available here on our website. If you log in and go to the tab called "Resources" and "Key documents for schools" you'll see a link to "Quality Assurance Review (QAR) Key Documents" that will have all of the key documents for the QAR.
If we have a QAR scheduled, when will we have more information?If you are scheduled to host or attend a QA Review, you will receive all the necessary details three weeks prior to your pre-review analysis date.
When can I expect the Lead Reviewer to be in contact before my schools's review?The Lead Reviewer will be in touch 2-3 weeks before your scheduled review.
What is my school's Reviewer commitment?To check your school's reviewer commitment, please email your central team link. If you are unsure of your central team contact, please follow this link and look for the name above your hub
How many trained reviewers does my school have?To check how many of your schools Senior Leaders have completed QA Reviewer training, please email your central team link. If you are unsure of your central team contact, please follow this link and look for the name above your hub
When are the reviewer training sessions taking place, and how can I book onto one?To check out the schedule for our reviewer training sessions and register your attendance, simply click on the link provided here. Please note: You need only attend reviewer training once
I am unable to attend the QA Review I am currently booked for. What should I do next?If you can no longer attend, due to extenuating circumstances that are completely unavoidable and beyond your control, please follow the following steps:

1. Speak to trained colleagues in your school/trust to see if they can replace you
2. Speak to your Hub Manager and/or Senior Partner to see if any other school in your hub/network can replace you.
3. Keep the central team fully informed of your replacement –
review@challengepartners.org
My scheduled review was postponed. How can I recover my incurred expenses?If the review you were scheduled to attend has been postponed and you've incurred non-refundable expenses, we may be able to reimburse you in accordance with our policy. However, this is subject to certain conditions. Please refer to our policy here for more information and to determine if you qualify for a claim.

If you're eligible, please send the following documents to finance@challengepartners.org:

1. A completed expense form.
2. Any documentation proving that you were unable to obtain a refund for your transportation or accommodation expenses.

Partnership/Hub

Can other members of my school staff team join events such as Sharing Leading Practice events, National Network Conferences?Yes, these are open to whoever you feel would benefit within your school, at no extra cost.
What hub am I part of?You can search for your school on our School Support Directory which will provide you with this information, or if you email partnershipsteam@challengepartners.org, a member of the team will be able to confirm this for you.
I haven't heard from my hub. What should I do?If you email partnershipsteam@challengepartners.org, a member of the team will be able to link you up with your hub and ensure you are part of the different meetings and activities.
Should I share my QA Review report with my hub?It's entirely up to you, but we would recommend sharing your QAR report during a hub meeting. Others in your hub may be able to provide support following your QA Review, and/or benefit from hearing about your areas of strength.